Thanks to players such as svetislavmi, jengrz1222, and others who sent us their Java logs, we were able to diagnose and solve a key complaint about games not loading.

The particular issue that these players were facing related to Java version 1.6.0_03 which contained new code that made it incompatible with Gamesville.

We've put in a fix to address it, and several people with that version of Java, who could not play before, now say that they are able to play again. If you've had trouble recently playing at Gamesville, please try again now.

If you still cannot play, then you may be experiencing a different issue--and to solve it, we'll need your help.

If you're having trouble playing Gamesville games, please send answers to the following questions to customer service via a customer support ticket:

• Which browser are you using (eg, Internet Explorer 7, Firefox 2, Safari, etc.)?
• Do you have security software on your computer that acts as a pop-up blocker or a firewall (e.g., Norton, McAfee, etc.)?
• What operating system are you using? For example, Microsoft Vista, Microsoft XP Home Edition, Macintosh, etc.
• What is your Gamesville member name?
• What game are you trying to play?
• What version of Java are you using?

IMPORTANT NOTE: Please do not post information about your computer here! Instead, send it to customer service through the link above.

Once customer service has this information, we'll be able to diagnose the issue and help fix it.